Enhancing Civic Teachers' Multicultural Competence through Servqual in Professional Education

Jawatir Pardosi, Suryaningsi Suryaningsi

Resumo


Abstract

This research study investigates the influence of the servqual-based model on teacher professional education (TPE) in improving multicultural competence among civic education teachers (MCCET). A total of 245 TPE-certified civic education teachers in East Kalimantan Province took part in this study, and data was gathered online and offline. The analysis, conducted using Structural Equation Modeling (SEM)-PLS, reveals that multicultural knowledge has a moderate effect on increasing multicultural awareness, with a coefficient of 0.184. The highest variance is found in multicultural awareness and skills variables, at 33.1% and 36.0%, respectively. This indicates that the servqual-based TPE model has a moderate influence on improving the multicultural competence of civic education teachers. The study highlights that integrating multicultural competence into teacher development is crucial, and more focused efforts are needed to strengthen these competencies for civic education teachers in Indonesia.

 

Keywords: Civic Education Teachers, Multicultural Competence, Structural Equation Modeling (SEM), Teacher Professional Education (TPE)


Palavras-chave


Civic Education Teachers, Multicultural Competence, Structural Equation Modeling (SEM), Teacher Professional Education (TPE)

Texto completo:

SciELO (English)

Referências


ADEWALE, A. O.; ADEKUNLE, A. M. Causal Modelling of Head Teachers’ Leadership Behaviour and Administrative Effectiveness in Public Basic School: Validation of the Measurement Instrument. Pertanika Journal of Social Sciences and Humanities, v. 31, n. 2, p. 855–883, 2023.

AHMED, E. I.; MOHAMMED, A. Evaluating the impact of global citizenship education programmes: A synthesis of the research. Education, Citizenship and Social Justice, v. 17, n. 2, p. 122–140, 2022.

ARTHUR, L.; SOUZA, A. All for one and one for all? Leadership approaches in complementary schools. Educational Management Administration and Leadership, v. 51, n. 1, p. 245–263, 2023.

ASTASHOVA, N. A.; BONDYREVA, S. K.; ZHUK, O. L. Preparation of future teachers for the implementation of the ideas of multicultural education in the interactive educational space. Obrazovanie i Nauka, v. 21, n. 2, p. 27–50, 2019a.

ASTASHOVA, N. A.; BONDYREVA, S. K.; ZHUK, O. L. Resources of interactive educational space as a basis for the organisation of multicultural education. Obrazovanie i Nauka, v. 21, n. 3, p. 29–49, 2019b.

BADRUN, B. et al. Multiculturalism of Indonesia’s Multireligious Communities: The Portrayal of Multicultural Competence and its Contributing Factors. International and Multidisciplinary Journal of Social Sciences, v. 13, n. 2, p. 94–113, 2024.

BANK, A. J. Multicultural Education: Characteristics and Goals. Multicultural Education Issues and Perspectives, v. 9(1), p. 1–2, 2015.

BANKS, J. A. Cultural diversity and education: Foundations, curriculum, and teaching. [s.l: s.n.].

BENNETT, C. I. Comprehensive multicultural education : theory and practice. journal of Comprehensive Multicultural Education, v. 4, n. 4, 2000.

BETANCOURT, J. R. et al. Defining cultural competence: A practical framework for addressing racial/ethnic disparities in health and health care. Public Health Reports, v. 118, n. 4, 2003.

BROMLEY, P. Multiculturalism and human rights in civic education: The case of British Columbia, Canada. Educational Research, v. 53, n. 2, 2011.

CHIN, W. W.; NEWSTED, P. R. The partial least squares approach to structural equation modeling. Modern methods for business research. Em: Statistical Strategies for Small Sample Research. [s.l: s.n.]. p. 295-336.

COHEN, J. Statistical Power Analysis for the Behavioral Sciences Second Edition. [s.l: s.n.].

CUEVA, A.; AKHMEDOVA, A.; MARIMON, F. Effect of Covid on the Sharing Economy: Delphi Analysis Confirms That Quality Plays a Key Role in Customers’ Satisfaction. International Journal for Quality Research, v. 17, n. 1, p. 209–226, 2023.

DABACH, D. B. et al. Teachers Navigating Civic Education When Students Are Undocumented: Building Case Knowledge. Theory and Research in Social Education, v. 46, n. 3, p. 331–373, 2018.

DEJAEGHERE, J. G. Critical citizenship education for multicultural societies. Revista Interamericana de Eduacion para la Democracia, v. 2, n. 2, p. 223–246, 2009.

DORADO ZÚÑIGA, J. A. Creation of the Intercultural Audiovisual Laboratory to defend ancestral culture of the Misak People in Colombia. Kepes, v. 19, n. 25, p. 599–640, 2022.

GARSON, G. D. Partial Least Squares : Regression & Structural Equation Models. Em: Multi-Label Dimensionality Reduction. [s.l: s.n.].

GOMEZ CARIDE, E.; RIVAS, A. Teacher Leadership Interrogates Teaching Policy: Comparing the Voices of Low-Income Schools with National Teacher Policies in Argentina. Asia Pacific Journal of Educators and Education, v. 38, n. 2, p. 89–106, 2023.

HAATAJA, E. S. H. et al. Measuring higher-order cognitive skills with multiple choice questions –potentials and pitfalls of Finnish teacher education entrance. Teaching and Teacher Education, v. 122, 2023.

HALLMAN, H. L. Millennial teachers and multiculturalism: considerations for teaching in Uncertain Times. Journal for Multicultural Education, v. 11, n. 3, p. 194–205, 2017.

HAMID, F. S.; YIP, N. Comparing service quality in public vs private distance education institutions: Evidence based on Malaysia. Turkish Online Journal of Distance Education, v. 20, n. 1, 2019.

HIGHFIELD, C.; WEBBER, M.; WOODS, R. Culturally Responsive Middle Leadership for Equitable Student Outcomes. Education Sciences, v. 14, n. 3, 2024.

HJERM, M.; JOHANSSON SEVÄ, I.; WERNER, L. How critical thinking, multicultural education and teacher qualification affect anti-immigrant attitudes. International Studies in Sociology of Education, v. 27, n. 1, p. 42–59, 2018.

HUSAIN, R. et al. Analysis of student satisfaction with the quality of education services. Islamic Crash Course as a Leadership Strategy of School Principals in Strengthening School Organizational Culture, v. 17, n. 2, p. 343–356, 2022.

KOHLI, R.; PIZARRO, M.; NEVÁREZ, A. The “New Racism” of K–12 Schools: Centering Critical Research on Racism. Review of Research in Education, v. 41, n. 1, p. 182–202, 2017.

LEHMAN, C. L. Multicultural Competence: A Comprehensive Review Supporting Perception Focused Training for Preservice Teachers Teaching Diverse Students. Em: Recent Research Advances in Arts and Social Studies Vol. 8. [s.l.] B P International, 2024. p. 99–115.

LIU, L. B.; CONNER, J. M.; LI, Q. Cultivating teacher professionalism in Chinese and U.S. settings: contexts, standards, and personhood. Education Inquiry, v. 14, n. 1, p. 22–39, 2023.

MLINAR, K.; KRAMMER, G. Multicultural attitudes of prospective teachers: The influence of multicultural ideology and national pride. International Journal of Intercultural Relations, v. 84, n. July, p. 107–118, 2021.

MOULE, J. Cultural Competence in a Global Society. Teacher Education and Practice, v. 21, n. 4, 2008.

NAKAYA, A. Overcoming Ethnic Conflict through Multicultural Education: The Case of West Kalimantan, Indonesia social identity Multicultural Education, Transformative Citizenship Education, and Social Identity Methods Multiculturalism in Indonesia’s Education System . International Journal of Multicultural Education, v. 20, n. 1, p. 118–137, 2018.

NIETO, S. Critical multicultural education and students’ perspectives. Em: Critical Multiculturalism: Rethinking Multicultural and Antiracist Education. [s.l: s.n.].

PÉREZ-PÉREZ, M.; SERRANO-BEDIA, A. M.; GARCÍA-PIQUERES, G. An analysis of factors affecting students´ perceptions of learning outcomes with Moodle. Journal of Further and Higher Education, v. 44, n. 8, p. 1114–1129, 2020.

PUHY, C. et al. Multicultural teaching competence among undergraduate faculty: a convergent mixed methods study. Journal for Multicultural Education, v. 15, n. 4, p. 459–473, 1 jan. 2021.

RINGLE, C. M.; SARSTEDT, M.; STRAUB, D. W. A critical look at the use of PLS-SEM in MIS quarterly. MIS Quarterly: Management Information Systems, v. 36, n. 1, 2012.

SLEETER, C. A framework to improve teaching in multicultural contexts. Education and Self Development, v. 13, n. 1, p. 43–54, 2018.

SLEETER, C. E. Critical Race Theory and the Whiteness of Teacher Education. Urban Education, v. 52, n. 2, p. 155–169, 2017.

SOLEHUDDIN, M.; BUDIMAN, N. Multicultural competence of prospective preschool teachers in predominantly Muslim country. Cakrawala Pendidikan, v. 38, n. 3, p. 438–451, 2019.

SUBARIMANIAM, N.; ZAKARIA, N. S.; JAAFAR, W. M. W. Multicultural Competency, Spirituality and Self-Efficacy in Dealing with Legal and Ethical Issues. Pertanika Journal of Social Sciences and Humanities, v. 28, n. 2, 2020.

SWAI, C. Z. et al. Strengthening Teacher Education in Tanzania: Student-Teachers’ and Tutors’ Satisfaction with College Facilities and Environment. Cogent Education, v. 9, n. 1, 2022.

TREVIÑO, E. et al. Influence of teachers and schools on students’ civic outcomes in Latin America. Journal of Educational Research, v. 110, n. 6, 2017.

VELAZCO GONZALES, A. R. et al. Models and determinant variables of innovation to improve quality and customer satisfaction in service companies. Universidad Ciencia y Tecnología, v. 25, n. 111, 2021.


Apontamentos

  • Não há apontamentos.


Bookmark and Share


Direitos autorais 2025 Jawatir - Pardosi

Licença Creative Commons
Este obra está licenciado com uma Licença Creative Commons Atribuição 4.0 Internacional.

Apoio:


Programa de Apoio às Publicacoes Cientificas (AED) do Ministério da Ciência, Tecnologia e Inovação (MCTI), Conselho Nacional de Desenvolvimento Cientifico e tecnologico (CNPq), Ministerio da Educação (MEC), Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (Capes)  

Revista chancelada pela Unesco. Revista parceira da Associação Brasileira de Avaliação Educacional (ABAVE)

SCImago Journal & Country Rank