Toward lean service 5.0: evaluation of future perspectives and trends

Andrei Bonamigo, Steffan Macali Werner, Mayara Silvestre de Oliveira

Resumo


Embracing the social, resilient, and sustainable dimensions focusing on human-machine cooperation marks the revolution known as X5.0. Combining lean with service 5.0 is the path to enhancing the lean capability of an organisation both at the operational and enterprise level, coining the term ‘Lean Services 5.0’ (LS5.0). This paper aims to evaluate the managerial implication of LS5.0 to identify opportunities and future research avenues toward Lean Services 5.0 based on the People, Process, Technology (PPT) framework. To achieve this aim, we mapped the current literature via the Systematic Search Flow (SSF) method. We developed the lean service 5.0 PPT framework and identified the 12 principles for an LS5.0 organization. These principles utilise new technologies to foster continuous improvement methods that provide data for value identification and create a reciprocal learning environment.


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DOI: http://dx.doi.org/10.22347/2175-2753v16i50.4335



Direitos autorais 2024 Fundação Cesgranrio

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Principios Norteadores para o Avaliador

Guiding Principles for Evaluators American Evaluation Association (AEA)

Com o proposito de guiar o trabalho dos profissionais de avaliação e assegurar a etica de sua atuacao, a American Evaluation Association (AEA) - Associacao Profissional de Avaliadores - estabeleceu cinco principios norteadores aqui resumidos:

1.  Indagacao Sistematica, no que se refere à capacidade de coletar dados utilizando tecnicas apropriadas e comunicando metodos e abordagens com a devida transparencia para permitir acesso e critica.

2.  Competencia, no que se refere a demonstrar atuacao competente perante os envolvidos no processo avaliativo e desenvolver continuamente sua capacidade para alcancar o mais alto nivel de desempenho possivel.

3.  Integridade/Honestidade, no que se refere a assegurar honestidade e integridade ao longo de todo o processo avaliativo, negociando com os envolvidos e interessados na avaliação e buscando esclarecer e orientar procedimentos que venham provocar distorcoes ou indevidas utilizacoes.

4.  Respeito pelas pessoas, no que se refere ao respeito pela seguranca, dignidade e auto-valorizacao dos envolvidos no processo avaliativo, atuando sempre com etica profissional, evitando riscos e prejuizos que possam afetar os participantes para assegurar, o melhor possivel, o respeito às diferencas e o direito social de retorno dos resultados, aos envolvidos.

5.  Responsabilidade pelo bem estar geral e público, no que se refere a levar em consideracao a diversidade de interesses e valores que possam estar relacionados ao público em geral,buscando responder nao somente às expectativas mais imediatas, mas tambem às implicacoes e repercussoes mais amplas e, nesse sentido, disseminar a informacao sempre que necessario.

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  8. OEI - Organizacion de Estados Iberoamericanos (Madri, Espanha, CREDI)

  9. RCAAP - Repositorio Cientifico de Acesso Aberto de Portugal

  10. REDIB - Red Iberoamericana de Innovación y Conocimiento Científico

  11. Scopus - A maior base de dados de abstracts e citacao de literatura revisada por pares:periodicos cientificos, livros e anais

 

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